Phone number for groome transportation8/26/2023 ![]() We’re talking complete incompetence people!!! When you book flights months in advance, spending THOUSANDS of dollars…. I said corrected… should read “changed by Groom” if we are talking facts.īurlie, Grizzle Adam’s type driver was rude! Yelled! Proceeded to argue with me about what the email read… offered to read it to him from the email but then got a different story about time pickup, what it “means”… NO ONE KNOWS WHATS GOING ON! WHOS DOING IT! OR IF YOU WILL EVEN MAKE YOUR FLIGHT ON TIME!!!Ĭustomer is always right… someone needs to tell the grizzly Adam’s driver that peace of business advice and customer service!!! Between … actually, I wasn’t able to speak or work with anyone who knew ANYTHING!!! No updated email with the corrected time change sent. One is too much!!! Kelly McCormick, the supervisor, was my contact… finally, and no help! Email confirmation is not correct! Follow up calls the day before to “correct” the pickup time, were not consistent! (Two people had two different stories) But the staff answering the phones were fine, and handled the changes with no trouble once I figured out where to call. I had to call each location separately to make the changes (the PHX and Flagstaff offices where each ride originated), although my original reservation months prior was done with a single phone call. The communications with the company were a bit fragmented (I bought advance tickets, and our flight itinerary was altered by the airline before the trip, which changed the buses we needed to ride). The schedules build in extra time for additional pick up stops, so the scheduled times are reliable. We were nervous about getting to PHX on time on the day we left, but the shuttle arrived at PHX early, and we had plenty of time to check in. The drivers on both rides were informative and friendly. We flew from RDU to PHX and took the Groome shuttle bus between Flagstaff and PHX (7/26/21 and 8/11/21). We used Groome Transportation this summer when we rafted the Colorado River in the Grand Canyon and the river trip group gathered in Flagstaff.
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